Server
Tickets
Tickets let members open a private channel with staff from a panel of buttons or a dropdown. Each option (ticket type) has its own roles, form, messages, timers and buttons, and every ticket keeps a transcript.
Quick setup
?tickets settings
Staff roles (used when an option has none), log channel and claim profiles.?tickets panels
Add a panel - name, channel and Buttons or Dropdown. It's sent with a Support option ready.?tickets options
Set up each ticket type: Behavior, Form, Messages, Style, Convert.?tickets forms
Optional questions asked before the ticket opens (up to 5 fields).?tickets logs channel #ticket-logs
Log opens, claims, closes and deletes - closes and deletes come with the transcript.
Lifecycle
Open → claim / unclaim / move → close → reopen or delete. Closing hides the creator; deleting saves the transcript first and removes the channel after the panel's delete delay. The first message of a ticket is a card that always shows its state and the right buttons.
Who can do what
Support (the option's roles) beats Trainee beats Staff (the global roles). The owner and administrators can do everything. Only the claimer (or an admin) can act on a claimed ticket. The creator can close their own ticket unless that's turned off.
Automation
Per option: an inactivity reminder, auto-close after no reply from the creator, auto-delete after close, and close when the creator leaves. Dragging a ticket into another option's category moves it there.
Limits
15 panels per server, 10 active and 10 standby options per panel, 25 forms with up to 5 fields each.
Hosting mode
Under release: it works, but it's still being fixed: some Paymenter setups refuse the API key (the error says why), and Blesta / WHMCS haven't been tried on every version. See the changelog for what's known.
For hosting companies: ?tickets hosting setup connects Paymenter, Blesta or WHMCS. Before a ticket opens, the member enters their billing email and one of their service IDs (proof the account is theirs), then picks the service or invoice it's about. Staff get a **User info** button with the client, their services and unpaid invoices, read live from the panel. ?tickets hosting on / off.
{ticket.hosting.name}{ticket.hosting.email}{ticket.hosting.client_id}{ticket.hosting.provider}{ticket.hosting.about}{ticket.hosting.type}{ticket.hosting.service}{ticket.hosting.invoice}{ticket.hosting.verified}
Support PIN extension
Safer than a service ID: each client gets a support PIN in their billing area, and the bot checks email + PIN. Download this extension and upload it to your website (your billing server), set its Bot secret and Allowed IPs (tickets hosting ip shows the bot's IP), then choose Support PIN under Verification in tickets hosting setup.
- Download for Paymenter - upload the
SupportPinfolder toextensions/Others/, enable it in Admin > Extensions. - Download for WHMCS - upload the
modulesfolder to your WHMCS root, activate it in System Settings > Addon Modules. - Locked down: allowed IPs only, HTTPS only, a bot secret, the PIN never in a URL, 5 wrong tries lock the email for 15 minutes, and it never says whether an email exists.
Variables
Ticket messages use {ticket.*} variables and {if} blocks - for example {ticket.case}, {ticket.author.mention}, {ticket.reason.closed}, {ticket.form.field.reason} and {ticket.transcript.url}.
43 commands · (required) [optional] · also on the commands page
?tickets
Private tickets between members and staff.
?tickets?tickets allow
You can use the ?tickets allow command to let a member or role into this ticket.
?tickets allow (member or role)?tickets allow add
You can use the ?tickets allow add command to let a member or role into this ticket.
?tickets allow add (member or role)?tickets allow list
Who was let into this ticket.
?tickets allow list [channel]?tickets autoclose
You can use the ?tickets autoclose command to close a ticket when its creator hasn't replied for a while.
?tickets autoclose (time or off) [option]?tickets autodelete
You can use the ?tickets autodelete command to delete a closed ticket's channel after a while (the transcript is kept).
?tickets autodelete (time or off) [option]?tickets autotranscript
Where a ticket's transcript goes when it closes: the log channel and / or the creator's DMs.
?tickets autotranscript [log on/off] [dm on/off]?tickets blacklist
You can use the ?tickets blacklist command to stop a member or role opening tickets (toggle).
?tickets blacklist [member or role]?tickets claim
You can use the ?tickets claim command to claim a ticket.
?tickets claim [channel] [reason]?tickets close
You can use the ?tickets close command to close a ticket.
?tickets close [channel] [reason]?tickets delete
You can use the ?tickets delete command to delete a ticket and its channel.
?tickets delete [channel] [reason]?tickets deny
You can use the ?tickets deny command to take a member or role out of this ticket.
?tickets deny (member or role) [channel]?tickets forms
Intake forms shown before a ticket opens.
?tickets forms [name]?tickets hosting
Hosting mode: members verify their billing account (Paymenter, Blesta, WHMCS) before a ticket opens.
?tickets hosting?tickets hosting check
You can use the ?tickets hosting check command to see what the bot finds in the billing panel for an email.
?tickets hosting check (email)?tickets hosting ip
The IP to allow in your billing panel, and the read-only permissions to give.
?tickets hosting ip?tickets hosting off
You can use the ?tickets hosting off command to turn hosting mode off (the settings are kept).
?tickets hosting off?tickets hosting on
You can use the ?tickets hosting on command to turn hosting mode on.
?tickets hosting on?tickets hosting setup
You can use the ?tickets hosting setup command to pick the billing panel, add its API and choose where it's used.
?tickets hosting setup?tickets list
Every open ticket.
?tickets list?tickets logs
Where ticket logs go and what gets logged.
?tickets logs?tickets logs channel
You can use the ?tickets logs channel command to send ticket logs to a channel.
?tickets logs channel (channel)?tickets logs events
You can use the ?tickets logs events command to pick which ticket actions are logged.
?tickets logs events?tickets logs off
You can use the ?tickets logs off command to stop ticket logs.
?tickets logs off?tickets move
Move a ticket to another option (or a channel to a category).
?tickets move [channel] (option or category) [reason]?tickets options
You can use the ?tickets options command to set up the ticket types under each panel.
?tickets options?tickets panels
You can use the ?tickets panels command to create and set up ticket panels.
?tickets panels [name]?tickets profile
Your personal claim profile (category, rename, message).
?tickets profile?tickets profiles
You can use the ?tickets profiles command to turn claim profiles on or off, or edit a member's.
?tickets profiles?tickets reason
You can use the ?tickets reason command to change a stored reason.
?tickets reason (claim/close/reopen/delete/move) [channel or case] (reason)?tickets reminder
Remind the ticket's creator when they haven't replied for a while.
?tickets reminder (time or off) [option]?tickets rename
You can use the ?tickets rename command to rename a ticket channel.
?tickets rename [channel] (new name)?tickets reopen
You can use the ?tickets reopen command to reopen a closed ticket.
?tickets reopen [channel] [reason]?tickets resend
You can use the ?tickets resend command to resend the panel messages (in a channel, or all).
?tickets resend [channel]?tickets settings
Staff roles, log channel and profiles.
?tickets settings?tickets stats
Ticket stats for the server or a staff member.
?tickets stats [30m/2h/3d/2w/today/all] [member]?tickets timers
Every option's reminder, auto-close and auto-delete.
?tickets timers?tickets trainee
Trainee permissions for this ticket.
?tickets trainee?tickets trainee grant
You can use the ?tickets trainee grant command to let a trainee speak, claim and close in this ticket.
?tickets trainee grant (member or role)?tickets trainee list
Trainee permission overrides in this ticket.
?tickets trainee list?tickets trainee revoke
You can use the ?tickets trainee revoke command to take back a trainee's extra permissions here.
?tickets trainee revoke (member or role)?tickets transcript
You can use the ?tickets transcript command to make or fetch a ticket's transcript.
?tickets transcript [channel or case id]?tickets unclaim
You can use the ?tickets unclaim command to remove the current claimer from a ticket.
?tickets unclaim [channel]Questions
How do I change the ticket messages?
?tickets options > pick the option > Messages - greeting, DMs, claim, close, reopen, inactivity and more. Leave one empty for the default.
Where are transcripts?
In the log channel (if set), and always on demand with ?tickets transcript - or ?tickets transcript (case number) for an old ticket.